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How we can help with your personal injury claim

  • Free no obligation first meeting
  • No charges whatsoever win or lose - no money is needed to claim
  • Experienced team of personal injury solicitors
  • We win 99% of the claims we take on
  • You keep 100% of any damages awarded to you - no deductions
  • 24 hour helpline - call 01202 338888
  • Millions of pounds recovered in compensation for clients over the years

Clinical Negligence - The Process

By the time some of our clients approach us they have already begun or have exhausted a prior complaints process. It is sometimes helpful if the complaints process has been pursued however that is not essential and, in our experience, the complaints process rarely leads to an award of monetary damages.

Consult a solicitor who specialises in medical and clinical negligence claims.

We are happy to offer a free initial assessment by telephone or in interview. We will then subject your claim to an internal risk assessment and will promptly advise whether we consider that the claim has reasonable prospects of success.

If we are satisfied then we will make enquiries as to the availability of any pre-existing legal expense insurance or other funding available to you before offering you a Conditional Fee Agreement. The Conditional Fee Agreement documentation is quite substantial, however the way in which it operates is really very simple.


Once funding has been arranged we will usually obtain and analyse your medical records pursuant to the preparation of a very detailed chronology of events which we find is a very useful investigative step in addition to the consideration of any relevant research material. The next step is flexible depending upon the strength of the claim based upon the available evidence, we may prepare a formal Letter of Claim for your prior approval or to obtain expert medical opinion otherwise we may seek Counsels opinion at this stage.

The Letter of Claim is pursuant to compliance with the pre-action protocol for the resolution of clinical disputes. This provides the opportunity for the parties to resolve claims at lower cost outside of the court process. The protocol includes a framework for the provision of hospital records; and acknowledgement of the Letter of Claim within 14 days and the provision of a formal Letter of Response within 3 months thereafter setting out whether liability is admitted or denied and, if appropriate disclosing additional documentary evidence.

The vast majority of claims in which we are successful are settled without the need for Court Proceedings to be issued. Even where Court Proceedings are issued, it is far more likely that the claim will be settled at some point along the way. Indeed the Courts increasingly promote amicable settlement either by way of Alternative Dispute Resolution or Mediation. Further, at any point before or after the issue of Court Proceedings it is possible for either party to make a formal offer of settlement, known as a Part 36 offer. Pursuant to this the other party is given 21 days within which to accept or reject an offer of settlement. If we make an offer on your behalf which is accepted then the claim is settled for all time, you would receive 100% of any damages paid and, in addition, we would receive payment of the legal costs including any applicable success fee. If the offer is rejected then the other party runs the risk of being required to pay additional costs if a higher award is secured at a later date.

More information