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Privacy Policy

Privacy Policy

Coles Miller Solicitors LLP is committed to implementing measures designed to protect the privacy of those using our services, and we handle any personal data that we collect in accordance with current data protection legislation

Why do we collect and use your personal data?

  • Where it is necessary to perform the contract or contracts that we have with you
  • Where it is necessary for the purposes of our legitimate interest
  • Where it is necessary to comply with a legal obligation
  • Where we have obtained your consent

Where we have your consent we will rely on it to collect information from cookies and similar technologies, and in order to provide details of other services that may be of interest to you by email and other electronic methods of communication.

Where we rely on your consent you have the right to withdraw that consent at any time by contacting us. You can change your preferences at any time by emailing

What will we do with your personal data?

We will retain your personal information in accordance with any statutory obligation, or for as long as is necessary for us to fulfil the purposes that are described in this policy.

We may share your personal information with third parties with whom we work, including our professional advisors, analytics providers, and any third party where it is necessary to comply with a legal or regulatory obligation.

Sometimes it is necessary to transfer your personal information outside of the United Kingdom, and in these circumstance we will ensure that it is safeguarded by an approved adequacy mechanism.

How do you find out more about what we do with your personal data?

There may be occasions when you want to tell us about a change to your contact details or ask to see what personal data we are holding about you.  Should this be the case Coles Miller Solicitors LLP have appointed Neil Andrews as the contact for Data Protection queries;

Neil Andrews

Managing Partner

Coles Miller Solicitors LLP

Tel:  01202 673011 or email

In the event that you are not satisfied with the response received from Coles Miller Solicitors LLP you are entitled to lodge a complaint with the office of The Information Commissioner (

About us

Coles Miller Solicitors LLP is a Limited Liability Partnership registered in England & Wales under number OC318707 and is authorised and regulated by The Solicitors Regulation Authority. (SRA No.: 440598)

Registered office: 44/46 Parkstone Road, Poole, Dorset, BH15 2PG. A list of Members of the LLP is displayed at the registered office. VAT Reg. GB 185429241

Our Offices

44/46 Parkstone Road, Poole, Dorset, BH15 2PG Tel: 01202 673011 Fax: 01202 675868 DX 07609 Poole

4 Durley Chine Road, Bournemouth, BH2 5QT Tel: 01202 293226 Fax: 01202 294963 DX 89308 Westbourne

Arrowsmith Court, 10 Station Approach, Broadstone, BH18 8AX Tel: 01202 694891 Fax: 01202 694920 DX 34552 Broadstone

21 Eastbrook Row, Crown Mead, Wimborne, Dorset BH21 1HN DX 45305 Wimborne Tel: 01202 355699 Fax: 01202 675868

Heritage House, 24 Bargates, Christchurch, Dorset BH23 1QL Tel: 01202 355696 Fax: 01202 294963

Types of Data we may collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. 
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Unless it is relevant to the contract or contracts that we have with you to we do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor unless relevant do we collect any information about criminal convictions and offences.

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our clients (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see your legal rights below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.